TELSTRA has come out and blamed Australia’s 2003 Spam Act as one of the contributing factors for it’s choice to generate bot-like Twitter responses to people requesting BigPond support through the Companies @BigPondTeam Twitter account.


After much criticism and a turn of events, BigPond have decided to start getting more personal.

Today they have been offering personalised support, Tweeting about who the actual staff member manning the Twitter account is and taking feedback.

You can watch the queries come in live here and read about what Telstra is doing to make the experience more enjoyable.

Source:
Now We’re Talking - Telstra